About Us

 

Know Your Levels, Live Your Way
Under the vision of “empowering every user with accurate and convenient health management,” 30 scientists founded SIBIONICS in 2015. Today, SIBIONICS has become a world-leading Continuous Glucose Monitoring (CGM) brand, providing service and product in 96+ countries, serving 2.6 million users globally, collaborating with over 4,000 medical institutions, and holding more than 300 patents worldwide.
Beyond commercial success, technology should serve humanity. We pledge to cap our annual profit margin at a reasonable level, with any excess allocated to diabetes research, ensuring innovations truly benefit humans and society.
SIBIONICS Overview SIBIONICS About Us
Special Care for Vulnerable Groups
Special Care for Vulnerable Groups
Kids and mother deserve extra love. Every child and mother is eligible for an exclusive 30% coupon. Just contact us (support@sibionics.com). Protecting our love.
Our Planet, Our Promise
Environmental protection is always on priority. Package is 100% recycle, and our reuseable plan will come soon. Our small step, Earth’s giant leap.
Our Planet, Our Promise
Special Care for Vulnerable Groups
Special Care for Vulnerable Groups
Kids and mother deserve extra love. Every child and mother is eligible for an exclusive 30% coupon. Just contact us (support@sibionics.com). Protecting our love.
Our Planet, Our Promise
Our Planet, Our Promise
Environmental protection is always on priority. Package is 100% recycle, and our reuseable plan will come soon. Our small step, Earth’s giant leap.
From breakthrough research in elite labs to becoming a trusted global health partner, SIBIONICS remains anchored in our founding values: grounded in science, driven by responsibility, and guided by compassion. We walk with you on your health journey – today and tomorrow.
Experience simpler, smarter, and more human-centered diabetes management with SIBIONICS.

 

Shipping Policy

Thanks for shopping with www.sibionicscgm.com. International shipping might experience delay due to distance. If  you have any questions, contact support@sibionics.com so we can provide you with shipping assistance.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Address：

  • Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided. Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

Due to weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email salahuddin@pharmaworld-uae.com， we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, however we will be responsible for the charges.Please contact our after-sales team for processing.

Lost Shipments

If you believe your order has been lost by the courier, please cooperate with our customer support team by contacting the courier to issue a certificate of shipment loss or damage, so we offer you a resolution.

Email: salahuddin@pharmaworld-uae.com

Address: