Contact Us
We stand behind every single statement made on our website, including but not limited to statements regarding our products and services, etc. Please do not hesitate to contact us should you have any questions or concerns. We always enjoy hearing from you!
- Contact Email: support@sibionics.com
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Live Chat Options (For urgent inquiries, please contact us during service hours)Outside of our service hours, you may leave a message through the live chat or social media inbox. We will get back to you as soon as we see your message.
Friendly Reminder
How to proceed with after-sale services? (i.e data accuracy, fall off)
Please keep the sensor on if possible and contact our customer service for troubleshoot promptly if you have an issue.
To better assist you, please send us the following information that applicable:
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A screenshot of the app platform displaying the error message
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For issues regarding accuracy - 2 sets of data comparison photos (Please email us for "how to compare" in details).
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LT/AA (for cgm) number or connection code of the sensor (This is extremely important for replacement as we replace 1 sensor for each code provided)
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A photo of the application site to see if properly applied (where the sensor is worn on your arm)
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A photo of the sensor to check the soft needle/probe/electrode status if already removed
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A photo that showing the small hole on the sensor to see if improperly assembled
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Your order ID