You can cancel and return your purchase within 30 days. If you place an order for several products and they are delivered separately, then your thirty(30) days will start the day after you receive the last product on your order.
Once SIBIONICS has been notified of a product return, the products must be received by SIBIONICS with 28 days. The customer is entitled to a full refund(including initial standard delivery charge)within 14 days of SIBIONICS receiving the goods back from the customer. The customer will be responsible for the cost of any returns and any non-standard delivery fees.
To be eligible for a full refund, customers must ensure:
- The products are unopened and unused.
- There are no signs of damage.
- The seals on the product(s) are intact.
- The products are within their designated shelf life.
You may contact us to cancel your order of SIBIONICS products before you receive notification of shipment. In such case, you will receive a full refund of your purchase price.
RETURN & REPLACEMENT
Due to the nature of the medical device, SIBIONICS is unable to accept the return of opened products.
If the sensor is used correctly within its 14-day service life, we will provide a product replacement for any quality-related issues.
To be eligible for a product replacement, customers must ensure:
(i) The product has been used correctly. This means adhering to the manufacturer's usage & storage guidelines, instructions, and recommendations. Any misuse or improper handling of the product may not be eligible for a replacement.
(ii) Submit product information, order details, and valid screenshots/videos of the malfunctioning product(s) to SIBIONICS’ customer support team.